Terms and Conditions

Tabendi Healthcare Network web and mobile terms of use

Welcome to Tabendi Healthcare Network’s web and mobile experience. These Tabendi Healthcare Network Web & Mobile Terms of Use (the “Terms”) apply to those websites and software applications (including mobile applications) that we operate and that contain a link to these Terms (an “Application” or together the “Applications”).

By using our Applications, you are agreeing to these Terms. Please read them carefully.

We are constantly trying to improve our Services, so these Terms of Use may need to change along with our Services. We reserve the right to change the Terms of Use at any time, and if we do, we will place a notice on our site, send you an email, and/or notify you by some other means.

If you don’t agree with the new Terms of Use, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms of Use is effective, that means you agree to all of the changes.

We may from time to time add new features to the Services, substitute a new service for one of the existing Services, or discontinue or suspend one or any part of the existing Services. Under no circumstances will Tabendi Healthcare Network be liable for any suspension or discontinuation of any of the Services or portion thereof, and any use of new features or services will be governed by this Agreement.

Information on the Applications is provided “AS IS” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. The data set forth herein is for informational purposes only, and no warranty is made that the information is error-free. Please note that once you leave an Application or arrive at an Application from another non-Tabendi Healthcare Network location, either by using a link we may have provided for your convenience or by specifying your own destination, Tabendi Healthcare Network accepts no responsibility for the content, products and/or services provided at these non-Tabendi Healthcare Network locations. Tabendi Healthcare Network does not control, endorse, promote or have any affiliation with any other website or software application (including mobile applications) unless expressly stated herein.

While utilizing the Services, you may encounter certain Content that Tabendi Healthcare Network makes available to you. “Content” means content, text, data, graphics, images, photographs, video, audio, information, suggestions, articles, scheduling availability, guidance, and other materials provided, made available or otherwise found through the Services, including, without limitation, Content provided in direct response to your questions or postings. You acknowledge that although some Content may be provided by healthcare professionals, the provision of such Content does not create a medical professional/patient relationship, and does not constitute an opinion, medical advice, or diagnosis or treatment, but instead is provided to assist you in choosing a physician, or other healthcare specialist, professional, provider, organization, or agent or affiliate thereof (collectively, “Healthcare Providers”) or otherwise to be generally informative.

Live Chat application used by Tabendi Healthcare Network, provides automated assistance using artificial intelligence (A1).

By using Live chat, you acknowledge that the responses are meant to be general in nature. The responses may not be complete, current or specific to your situation. All Live Chat conversations may be recorded and are used in line with our privacy policy. By using Live Chat, you consent to this recording.

We always strive to keep your information secure and confidential. Even with our best efforts, sometimes that is not possible. Conversations with Live Chat may not be secure. By using Live Chat, you accept that risk and agree to use the chatbot regardless. You may stop using Live Chat at any time. 

Limitation of liability

Tabendi Healthcare Network is not a healthcare provider. The Content that you obtain or receive from Tabendi Healthcare Network, its employees, contractors, partners, sponsors, advertisers, licensors or otherwise through the Services, is for informational, scheduling and payment purposes only.   

While we hope the content is useful in your healthcare journey, it is not intended as a substitute for, nor does it replace professional medical advice, diagnosis, or treatment. Do not use the services for emergency medical needs. If you experience a medical or mental health emergency, are thinking about suicide, or taking actions that may cause harm to you or others, immediately call a healthcare professional and/or emergency service telephone line. Your use of the services is solely at your own risk. Nothing stated, posted, or available through any services is intended to be, and must not be taken as, the practice of medicine, dentistry, nursing, pharmacy, or other professional healthcare advice, or the provision of medical care.

In no event will Tabendi Healthcare Network be liable to any party for any direct, indirect, special, or other consequential damages arising out of any use of the applications or any other hyperlinked website or software application (including mobile applications), including, without limitation, any lost profits, business interruption, loss of programs or data on your equipment, or otherwise, even if we are expressly advised of the possibility or likelihood of such damages.

Tabendi Healthcare Network encourages Healthcare Providers to use the Services responsibly; however, we do not have control over nor guarantee the availability of any Healthcare Provider at any specific time. We are not liable for canceled or unfulfilled appointments, or for any injury or loss resulting from them, or for any other injury or loss related to the use of the Services.

Tabendi Healthcare Network or its designee takes steps to verify that Healthcare Providers participating in the Services have active licenses, certifications, or registrations required by law for the specialties they offer through the Services. Tabendi Healthcare Network reserves the right to exclude Healthcare Providers from our Services if, in our discretion, they have engaged in inappropriate or unprofessional conduct.

Insurance and insurance-related content (including insurance coverage and benefit content) provided by Tabendi Healthcare Network is intended for general reference purposes and convenience only. This content may be based on personal data you provide, as well as healthcare provider content such as CPT codes and encounter data. It may also be provided directly by the identified insurance provider or via a third-party clearinghouse. Insurance content can change frequently and may become out of date, incomplete, or inaccurate.

By using our services, you agree to (a) provide accurate and complete insurance-related personal data, and (b) verify and maintain accurate insurance-related personal data, including data obtained from an insurance card you provide. While we strive to provide accurate insurance content, Tabendi Healthcare Network is not responsible for any inaccurate, incomplete, or outdated insurance content. You are responsible for complying with the requirements outlined in (a) and (b) above.

You may choose to enter certain medical information into the Services, such as by requesting an appointment or completing a general medical history form, whether required or not by a Healthcare Provider, for yourself or a third party with your authorization. By doing so, you authorize Tabendi Healthcare Network to provide this information to your chosen Healthcare Provider. You acknowledge and agree that such information will be reviewed and approved by you or someone authorized by you at the time of your appointment to ensure its accuracy. Additionally, you acknowledge that Tabendi Healthcare Network may use the data or information provided in a Medical History Form in accordance with our Privacy Policy.

You may access certain telemedicine services through the Services, including Tabendi Healthcare Network’s video service or third-party virtual care services (“Video Services”). Tabendi Healthcare Network is not a healthcare provider, insurance provider, or prescription fulfillment warehouse. Our role in providing the Video Services is limited to making telehealth-related information available to you and facilitating your access to telemedicine services provided by Healthcare Providers. We are not responsible for Healthcare Providers’ acts or omissions, or for the content of your communications with them.

Tabendi Healthcare Network is independent of the Healthcare Providers and does not control the services they provide, including when they use the Video Services. We do not control the content, availability, suitability, accuracy, quality, security, legality, reliability, privacy policies, or practices of any Video Services offered. We encourage you to review the terms, conditions, and privacy policies of any third-party providers offering Video Services. By using such Video Services, you release and hold us harmless from any liability arising from your use of them.

You acknowledge and agree that the availability of our mobile application depends on the third-party stores from which you download the application (e.g., Android, Apple App Store, Google Play, or other store or distribution platform, each an ‘Application Provider’). Each Application Provider may have its own terms and conditions that you must agree to before downloading mobile applications from such store. Your license to use our application is conditioned upon your compliance with the terms and conditions of the Application Provider.

If the terms and conditions of the Application Provider are less restrictive or conflict with the terms and conditions of these Terms of Use, the more restrictive or conflicting terms and conditions in these Terms of Use apply.

You may use the Services to pay for Designated Provider Services, other products or services provided by the applicable Healthcare Provider, and/or other payment obligations, such as insurance copayments. When processing your payment card information in connection with such payments, we adhere to our Privacy Policy.

Tabendi Healthcare Network and/or our payment processing partner may collect a transaction processing fee from the applicable Healthcare Provider for our billing, collection, and payment services (the ‘Transaction Processing Services’) provided in connection with such payment. Any payment terms presented to you during the use or sign-up for a paid service or the Transaction Processing Services are considered part of these Terms.

Changes to the applications

Information may be changed or updated without notice. Tabendi Healthcare Network has no obligation to update information presented on the Applications, so information contained herein may be out of date at any given time. Tabendi Healthcare Network may also make improvements and/or changes in the products and/or programs described in this information at any time without notice.

Third party resources

 The Application may contain links to, or otherwise make available, third-party sites, services, products, information, content, materials, merchandise, functionality and/or other resources (“Third Party Resources”). These Third Party Resources and links and access to them are provided for your convenience and reference only. We do not control such Third Party Resources and, therefore, we are not responsible for such Third Party Resources, or any content posted on or made available by such Third Party Resources. Be aware that we do not control, and we make no guarantees about, and disclaims any express or implied representations or warranties about such Third Party Resources, including without limitation the security of any materials, or the accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose of the information or the resources contained on or made available by such Third Party Resources or any other Internet sites. We reserve the right to terminate such links or such access at any time. The fact that we offer such links or access should not be construed in any way as an endorsement, authorization, or sponsorship of such Third Party Resources, or any content made available thereby. Because some Third Party Resources employ automated search results or otherwise link you to Third Party Resources containing information that may be deemed inappropriate or offensive, we cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in or made available by Third Party Resources, and you hereby irrevocably waive any claim against us with respect to such Third Party Resources. Your use of any Third Party Resources is subject to the third party’s terms, conditions and policies applicable to such products, services or materials (such as Terms of Service or Privacy Policies of the providers of such products, services or materials). We are not responsible for the privacy and security of any information you share with that third party, including your credit card or payment information. When you elect to receive these services from a third party, you agree to hold that third party responsible for any unauthorized use or disclosure of your personal information.

Trademarks

The Tabendi Healthcare Network logo, and all other trademarks, service marks, trade names, logos, domain names, URLs and icons (“Marks”) appearing on this website, registered or not, are the property of Tabendi Healthcare Network or their respective owners. Nothing on this website grants you any right or license to use any of the Marks on this site without the express written permission of Tabendi Healthcare Network. or the third party owners of the Marks. Unauthorized use may violate trademark and other laws.

Ownership of the applications

The Applications (including any content made available through the Applications) are the property of Tabendi Healthcare Network (or its licensors) and are protected by applicable intellectual property laws. The Applications are licensed, not sold, to you. You may utilize the Applications only as permitted by these Terms. You may not, and will not permit any other party to: (1) modify, adapt, alter, translate or create derivative works of the Applications; (2) use or merge the Applications, or any component or element thereof, with other software, databases or services not provided by Tabendi Healthcare Network; (3) sublicense, distribute, sell or otherwise transfer the Applications to any third party; (4) use the Applications as a service bureau, or lease, rent or loan the Applications to any third party; (5) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or structure of the Applications; (6) interfere in any manner with the operation of the Applications; (7) circumvent, or attempt to circumvent, any electronic protection measures in place to regulate or control access to the Applications; (8) create a database by systematically downloading and storing the Applications; (9) use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape” “data mine” or in any way gather the Applications or reproduce or circumvent the navigational structure or presentation of the Applications without our express prior written consent; or (10) use the Applications for any commercial purposes. You agree not to develop, distribute or sell any software or other functionality capable of launching, being launched from or otherwise integrated with the Applications. You may not remove, alter or obscure any copyright notice or any other proprietary notice that appears on or in the Applications.

Session Data

You consent to the use of tracking technologies on the website to collect and record your real-time activities and movements across the Applications throughout your browsing session. You consent to our sharing of your session data with our vendors. Please review our privacy policy for more information about our collection, use, and sharing of session data.

Termination

Tabendi Healthcare Network may suspend or terminate your use of or access to the Applications if you fail to comply with these Terms. Such suspension or termination may result in the permanent deletion of your information or other previously available content.

Not a solicitation

Nothing in this site should be construed as a solicitation or offer to purchase coverage from Tabendi Healthcare Network or any of its affiliated companies.

Not a substitute for professional health care or advice

The health information contained in these Applications is general in nature and is not a substitute for professional health care. It is not meant to replace the advice of health care professionals. If you have specific health care needs, or for complete health information, please see a doctor or other health care provider.

Terms of use update: 4/6/2024.