Privacy Policy
By using the Services, you consent to this Privacy Policy. Information gathered through the Services may be transferred, used, and stored in the United States or in other countries where our service providers or we are located. By using the Services, you agree to the transfer, use and storage of your Personal Information (as defined below). The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. You agree that all transactions relating to the Services or Tabendi Healthcare Network are deemed to occur in the United States, where our servers are located.
Collection of Your Personal and Other Information:
1. **Personal Information:** This includes identifiable data like names, addresses (personal or business), email addresses, or phone numbers. Users have the choice not to provide this information, but it may limit their access to certain services.
2. **Non-Personal Information:** This refers to data that doesn’t directly identify an individual, such as how users interact with the services, general information logged by websites or internet services, and details about the web browser or device used to access the services.
Here are some examples of non-Personal Information that Tabendi Healthcare Network may collect:
1. **Internet Protocol (IP) Address:** This is a numerical label assigned to devices connected to a network, such as the internet.
2. **Information about Your Operating System and Browser:** This includes details about the software and version of the operating system and web browser you’re using.
3. **Pages Visited:** Data on the specific pages of the website you viewed during a visit.
4. **Interactions:** Information about what you interacted with on the website, including content, advertisements, and links clicked.
5. **Referring Web Page:** The webpage that led you to Tabendi Healthcare Network’s website.
6. **Geographic Location:** General location information, such as city and state, without pinpointing your exact geographic coordinates.
7. **Unique Identifiers:** Codes or series of characters created to identify unique users without using Personal Information.
The policy also assures users that non-Personal Information won’t be used to identify individuals. If any non-Personal Information is associated with Personal Information, it will be treated as Personal Information. Additionally, the use of cookies and other automatic information gathering technologies for collecting non-Personal Information is mentioned.
Tabendi Healthcare Network outlines several purposes for which they use the information collected:
1. **Assist in Providing Services:** The information is used to support the delivery of services.
2. **Set Up Accounts:** Personal information may be used to create and manage user accounts.
3. **Improve Online Operations:** Data is utilized to enhance the functioning of online platforms.
4. **Provide Customer Service:** Information helps in offering effective customer support.
5. **Deliver Communications:** This includes newsletters, communications, or services that users have subscribed to or agreed to receive.
6. **Customize Content:** Offers and content may be personalized based on user interests or preferences.
7. **Research and Analysis:** Data is analyzed to improve products and services through research and analysis.
8. **System Management:** Information is used to manage and maintain systems effectively.
The privacy policy emphasizes that Personal Information will only be used as specified during collection, as well as according to the guidelines outlined in the privacy policy itself.
Categories of Personal Data We Collect
| Category of Personal Data | Examples of Personal Data Collected |
| Personal Identifiers | First and last name E-mail address Phone number Mailing address Zip code |
| Commercial Information | Payment card type Last four digits of payment card Billing contact Billing email |
| Online Identifiers | IP Address Device ID Domain server Type of device/operating system/browser used to access the Services |
| Internet Activity | Webpage interactions Web analytics Referring webpage/source through which you access the Services Non-identifiable request IDs Statistics associated with the interaction between your device or browser and the Services |
| Geolocation Data | IP address-based location information |
| User Demographic Data | Age Date of birth Zip code |
| Booking Appointment Data | Appointment date/time Provider information Appointment procedure Whether or not user is a new patient for a particular provider |
| Sensitive Personal Information | Health information, such as: Health conditions Healthcare Providers visited Reasons for visit Dates of visit Medical history and health information you provide us |
| Health Insurance information, such as: Insurance plan Member ID Group ID Payer ID | |
| Health Insurance information, such as: Insurance plan Member ID Group ID Payer ID | |
| Other Identifying Information That You Voluntarily Choose to Provide | Unique identifiers such as passwords Personal Data in emails, letters, or other communications you send to us Social Network Data (for accounts you chose to link to the Services) |
Categories of Sources of Personal Data
| Categories of Sources of Personal Data | |
| From You | |
| When You Provide Information Directly to Us | When you create an account or use our interactive tools and services. When you provide information about yourself through booking an appointment with a Healthcare Provider. When you provide information in free-form text boxes through the Services or through responses to surveys and questionnaires, or post reviews. When you send us an email or otherwise contact us. |
| When Personal Data is Automatically Collected When You Use the Services | Through Cookies. If you download and install certain applications and software we make available, we may receive and collect information transmitted from your device for the purpose of providing you the relevant Services. This includes information such as when you are logged on and available to receive updates or alert notices. If you download our mobile application or use a location-enabled browser, we may receive information about your location and mobile device, as applicable. |
| From Third Parties | |
| Service Providers | We may use service providers to analyze how you interact and engage with the Services, or to help us provide you with customer support. We may use service providers to obtain information to generate leads and to create user profiles. |
| Analytics Partners | We may work with analytics partners to provide us analytics on website traffic or the usage of the Services. We use this data to optimize and market our Services. |
| Healthcare Providers | We may receive certain data from your Healthcare Provider(s) to facilitate booking appointments and billing for services. |
| Social Networks | If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, you understand some content and/or information in those accounts may be transmitted into your account with us. |
| Advertising Partners | We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our Services, advertisements or communications. |
In certain circumstances, we may disclose your Personal Data with the following categories of service providers and other third parties for the indicated business purposes:
| Categories of Third Parties With Whom We Share Personal Data | Business Purpose for Sharing Data |
| Service Providers | |
| Payment Processors | Our payment processing partner(s) collects your voluntarily provided payment card information necessary to process your payment. Please see payment processing partner(s) terms of service and privacy policy for information on its use and storage of Personal Data. |
| Security and Fraud Prevention Consultants | Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity. |
| Hosting, Technology and Communications Providers; Communications Providers; Fulfillment Providers; Data Storage Providers; Analytics Providers; Insurance Verification Providers; Staff Augmentation Personnel; Virtual Care Providers | To perform operational services (such as hosting, billing, fulfillment, data storage, security, insurance verification, web service analytics) and/or make certain services, features, or functionality available to our Users. Debugging to identify and repair errors that impair intended functionality. Short-term, transient use of Personal Data that is not used by another party to build a user profile or otherwise alter your user experience outside the current interaction. Maintaining or servicing accounts, providing customer service, processing, or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, or providing similar services on behalf of the business or service provider. Undertaking internal research for technological development and demonstration. Undertaking activities to verify or maintain the quality or safety of our Services. |
| Selected Third Party Recipients | |
| Analytics Partners | To track how users found or were referred to the Services and otherwise interact with the Services. |
| Ad Networks | Ad customizing and serving. Auditing related to a current interaction and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards. |
| Healthcare Providers | Healthcare Providers with whom Users choose to schedule through the Services. If you choose to use the applicable Services, Healthcare Providers in order to enable them to refer you to, and make appointments with, other Healthcare Providers on your behalf or to perform analyses on potential health issues or treatments. In the event of an emergency. |
| Insurance Providers | To determine eligibility and cost-sharing obligations and to otherwise obtain benefit plan information on your behalf. |
| Health Information Exchanges | Health Information Exchanges and related organizations that collect and organize User information (such as Regional Health Information Organizations) to make your information more securely and easily accessible to your Healthcare Providers. The goal of such organizations is to facilitate access to health information to improve the safety, quality, and efficiency of patient-centered care. More information on Health Information Exchanges can be found here. |
| Other Uses that You Authorize | Any information that you may reveal in a review posting or online discussion, or forum is intentionally open to the public and is not in any way private. We recommend that you carefully consider whether to disclose any Personal Data in any public posting or forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict. You can learn more about our reviews process here. |
| Third-Party Business Partners You Access Through the Services | We will disclose certain Personal Data if you choose to use any service to log in to the Services. This includes logging in via social media platforms such as a Google or Facebook account. To meet or fulfill the reason you provided the information to us. |
Disclosure of Your Information
We will not disclose your Personal Information to third parties except as described below. We also will not sell or disclose your Personal Information to third parties for their own marketing purposes unless you have explicitly and affirmatively granted us permission to do so.
We will disclose Personal Information to provide the Services, which will be apparent when you use or access Tabendi Healthcare Network or when you authorize or instruct us to do so, for example when you submit your name, email address, and other information. We may also disclose Personal Information to companies, agents, contractors, service providers or others engaged to perform functions on our behalf (such as accessing additional services through our site, provision of data storage, hosting of our website, marketing of our products and services, conducting audits, and performing web analytics).
We may also disclose your Personal Information to third parties when we believe, in good faith and in our sole discretion, that such disclosure is reasonably necessary to (a) enforce or apply the terms and conditions of the Services, including investigation of potential violations thereof, (b) comply with legal or regulatory requirements or an enforceable governmental request, (c) protect the rights, property or safety of us, our users or other third parties, (d) prevent a crime or protect national security, or (e) detect, prevent or otherwise address fraud, security or technical issues.
We reserve the right to transfer information (including your Personal Information) to a third party in the event of a sale, merger, or transfer of all or substantially all of the assets of our company relating to Tabendi Healthcare Network, or in the unlikely event of a bankruptcy, liquidation or receivership of our business. You will be notified via email or prominent notice on our website for 30 days of any such change in ownership or control of your Personal Information.
Lastly, we may also disclose non-Personal Information, anonymously aggregated with information about our other users, to our clients, business partners, merchants, advertisers, investors, potential buyers and other third parties if we deem such disclosure, in our sole discretion, to have sound business reasons or justifications.
The excerpt you provided emphasizes that Tabendi Healthcare Network’s services are not meant for children under 13 years old. It instructs children under this age not to attempt to register for the services or provide any Personal Data. The company doesn’t knowingly collect or request Personal Data from children under 13, and if they receive such data without verified parental consent, they will only use it to inform the child (or their parent or legal guardian) that they cannot use the services, after which the data will be deleted.
This part of the policy emphasizes that users between the ages of 13 and the age of majority in their place of residence must use the services with parental or legal guardian consent or supervision. Parents or legal guardians may use the services on behalf of their minor children, and any information provided in this context will be treated as Personal Data.
This aligns with legal requirements regarding minors’ use of online services and underscores the importance of parental involvement in children’s online activities.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
- The specific pieces of personal information we collected about you (also called a data portability request).
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
Exercising Your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request to us.
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include personally identifiable information, such as name, date of birth, and address.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
For instructions on exercising your sale opt-out or opt-in rights, see Personal Information Sales Opt-Out and Opt-In Rights.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us again.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account.
If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Cookies and Automatic Information Gathering
Tabendi Healthcare Network utilizes various technologies, including cookies, pixel tags, and local storage, to collect and store Non-Personal Information every time users access their services or web pages. Cookies, in particular, are small text files placed on a computer or mobile device by a web server during webpage visits. These technologies enhance user experience by remembering preferences and settings, such as language preferences.
Users have the option to erase stored information in cookies, flash cookies, and local browser storage, although doing so may require logging in again and may result in the loss of some preferences or settings. Users can also configure their browsers to reject website storage or prompt for permission, but this may affect the functionality of certain features within Tabendi Healthcare Network’s services.
Importantly, Tabendi Healthcare Network assures users that cookies and similar technologies are not used to store Personal Information, thereby maintaining user privacy and security.
Transparency and Choice
When you use our Services, we make good faith efforts to provide you with access to your Personal Information and either to correct this data if it is inaccurate or to delete such data at your request, in either case if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backups), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Please be aware that if you delete your Personal Information, you may not be able to continue to use Tabendi Healthcare Network or the Services. Also, even if you request that we delete your Personal Information, we may need to retain certain information for a limited period of time to satisfy our legal, audit and/or dispute resolution requirements.
Tabendi Healthcare Network has features that permit users to set specific privacy preferences to control how certain information is shared or used. If you choose to limit how we can share or use your information through these features, then we will honor your settings. Naturally, we still may need to use your information to provide the Services or communicate with you.
You can opt out of receiving marketing e-mails from us by clicking on the “unsubscribe” link in the e-mails. Also, even if you opt of marketing e-mails, we may continue to send you certain account-related e-mails, such as notices about your account and confirmations of Services you have requested.
Changes to Our Privacy Policy
We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Third Party Websites.
Please note that the Services may link or integrated with third party sites, services or apps. We are not responsible for the privacy or security policies or practices or the content of such third parties. Accordingly, we encourage you to review the privacy and security policies and terms of service of those third parties so that you understand how those websites collect, use, share and protect your information.
Changes to this Policy
We may modify or update this Privacy Policy periodically with or without prior notice by posting the updated policy on this page. You can always check the “Last Updated” date of this document to see when the Privacy Policy was last changed. If we make any material changes to this Privacy Policy, we will post a notice of the changes on our website prior to the changes becoming effective. We encourage you to check this Privacy Policy from time to time. IF YOU DO NOT AGREE TO FUTURE CHANGES TO THIS PRIVACY POLICY, YOU MUST STOP USING TABENDI HEALTHCARE NETWORK AND SERVICES AFTER THE EFFECTIVE DATE OF SUCH CHANGES.
Certain demographic, health and/or health-related information that Tabendi Healthcare Network collects about Users on behalf of our Healthcare Providers as part of providing the Services may be “protected health information” (“PHI”) governed by the Health Insurance Portability and Accountability Act (“HIPAA”). Specifically, when (i) Tabendi Healthcare Network is providing administrative, operational, or other services to a Healthcare Provider that is a “Covered Entity” (as defined by HIPAA); and (ii) in order to provide those services, Tabendi Healthcare Network receives identifiable information about a User on behalf of the Healthcare Provider, where Tabendi Healthcare Network is acting as a “Business Associate” (as defined by HIPAA); and (iii) this identifiable information is regulated as PHI.
This Privacy Policy does not apply to PHI, which is instead regulated by HIPAA. HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed.
Personal data that a User provides to Tabendi Healthcare Network when Tabendi Healthcare Network is not acting as a Business Associate is not PHI and is therefore covered by this Privacy Policy.